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Collection & Drop-off FAQs

How many racquets can I drop-off for stringing?

There's no limit in the number of racquets that you can drop-off for stringing. Do take note that there's a limit to the slots available per day.

I have scheduled a date to pickup my racquets but my game is cancelled/postponed.

You can Whatsapp us with your collection slip number to inform us on the reschedule that you wish to make 1 day in advance subjected to the slots availability on the required date.

Would I be reminded to collect my racquets when it's ready?

There would not be any reminders to collect your racquet(s) once you have arranged a date and time with our stringers'.

Can I authorize someone else to collect my racquet(s) on my behalf?

Yes, you can authorize someone else to collect your racquets. You would need to:
1) Whatsapp us your request to authorize the person (Name & Contact) collecting on your behalf and
2) Physical or Digital copy of the collection slip must be produced for collection.

Can I collect my racquet(s) without collection slip(s)?

No. Physical or Digital copy of the collection slip must be produced for collection. Origin Badminton & Tennis LLP will not bear any responsibility for fraudulent claims. Please understand that it is your responsibility not to misplace/lose the collection slip(s) issued.

Do I need to make an appointment for dropping off my racquet(s)?

Appointment is not required for dropping off racquet(s) at our physical store.

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